Activating a Radio

All enrolled dealers can activate 90-Day Dealer Demos on satellite radio-equipped pre-owned inventory and offer customers a free auto-activated 3-month trial of the Sirius or XM package.

Activating the Pre-Owned Dealer Demo allows you to demonstrate the satellite radio as a selling feature during the shopping process and ensures that the customer leaves the lot with the radio on. The Pre-Owned Dealer Demo service can be activated 48 hours after the vehicle is placed into inventory and is independent from the 3-month customer trial.

Activate Online Via Your Smartphone or Computer

  • Park the vehicle outside with an unobstructed view of the sky and make sure the radio is turned on
  • Find your radio’s unique identifier
  • Enter the Radio ID/ESN online at: www.siriusxm.com/refresh to send an activation signal to the vehicle

You can also activate the Dealer Demo by calling our Dealer Support Team. Upon calling, an activation signal will be sent to the vehicle. It may take a few minutes before the activation signal is processed and sent to the radio.

Dealer Support (Sirius packages):

  • Call 1-888-465-8528
  • Say "Send dealer demo signal" or Press 1
  • Speak or enter the 12-digit ESN
  • Once a signal is sent and success message is received, the system will ask if you'd like to send a signal to another radio
  • To send signal to another radio, say "yes" or press 1
  • Press 2 at any time to speak to a Dealer Support Agent

Dealer Support (XM packages):

  • Call 1-800-852-9696
  • Say "Send dealer demo signal" or Press 1
  • Speak or enter the 8-digit ESN
  • Once a signal is sent and success message is received, the system will ask if you'd like to send a signal to another radio
  • To send signal to another radio, say "yes" or press 1
  • Press 2 at any time to speak to a Dealer Support Agent

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